The following booking policy applies to all classes/courses/workshops held by the Say Cheese Courses:
After payment has been made, a booking confirmation email will be sent to notify you if your spot has been secured on the course. In the event that the workshop/course is already fully booked after you have made a booking payment, you will be notified and offered a refund or the option to choose a different available course booking date.
A workshop/course booking can be canceled, with a full refund, up to 14 days before the workshop/course date. Any booking that is canceled after this period is not eligible for a refund but may be rescheduled according to our rescheduling conditions below.
If you have booked a course but do not show up/attend on the booked course date, you will not be eligible to reschedule the booking after the course date nor will you be eligible for a refund.
Bookings can be rescheduled with the following conditions:
Up to 7 days before the course/workshop date – you may reschedule/postpone your booking without any admin fee.
Less than 7 days before the course/workshop date – R400 course admin fee to reschedule **
** Why the admin fee? There are various course/workshop-related expenses that cannot be recovered when we receive last-minute cancellations (travel, ingredients, marketing, etc.)
If you are unable to attend the course and do not want to reschedule the booking, you may elect other people to attend in your place. Simply notify us that you will not be attending and supply the name/s of the people that will be attending instead.
Course gift vouchers are not refundable and are valid for one year after the date of purchase. Course gift vouchers may be redeemed to secure a course booking. A voucher is no longer valid once it has been redeemed to secure a course/workshop booking. Once a booking has been secured using a course gift voucher, the standard cancellation, and rescheduling conditions apply.
Due to the nature of the products we sell, we only replace/refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heidibroemer@gmail.com and send your item to: 23B Twin Rivers Estate, Jan Smuts Avenue, Irene, 0062.
The refund/exchange will only be done once we have received and inspected the product.
2 Weeks prior to the event:
You may request to cancel your course for a full refund, up to 2 weeks before the date and time of the event.
1 Week:
Cancellations 1 week before the event may transferred to a friend or to different date/time of the same class.
72 Hours:
Cancellation requests made within 72 hours of the class date/time may not receive a refund. It can be transferred to a friend.
When you register for a class, you agree to these terms.
Contact us at heidibroemer@gmail.com for questions related to refunds and returns.
